Post by account_disabled on Jan 8, 2024 9:14:52 GMT
Adifference between WhatsApp Business and WhatsApp Business API is the way contacts are handled. With the API theyre imported from the CRM or another marketing platform where your optin lists are stored. Consent to WhatsApp marketing is gathered in two ways WhatsApp users message the business account first or they tick an optin box for WhatsApp specifically in a signup form. Contacts that didnt consent to be contacted via WhatsApp cannot be messaged through the API. This protects the customer experience on the app.
The upside is that you can grow your WhatsApp optin list through Country Email List your and other channels. On the free app contacts have to have your number saved to receive your messages which is very limiting. Types of messages you can send via alternative or additional channel to email marketing. Also you can present your brand in a business profile just like with the WhatsApp Business app. So what are the differences between WhatsApp Business and WhatsApp Business API Session messages Someone customer lead contact starts a chat with your business account. You have hours to answer or the chat expires. If the person messages you back the hours reset and so on. These are session messages in WhatsApp.
The idea is to give the customer control over to chat with you any more thats that. Broadcast messages Broadcast messages must follow the template guidelines and need to be approved by WhatsApp before sending to protect recipients from spam. The good news is unlike WhatsApp Business via the API you can broadcast to as many contacts as you want and they dont have to have your number saved to receive the message. A real gamechanger is the interactive messages though. You can send messages with quick reply buttons attached. Recipients just tap on the answer they choose and it gets sent back to the conversation for you.
The upside is that you can grow your WhatsApp optin list through Country Email List your and other channels. On the free app contacts have to have your number saved to receive your messages which is very limiting. Types of messages you can send via alternative or additional channel to email marketing. Also you can present your brand in a business profile just like with the WhatsApp Business app. So what are the differences between WhatsApp Business and WhatsApp Business API Session messages Someone customer lead contact starts a chat with your business account. You have hours to answer or the chat expires. If the person messages you back the hours reset and so on. These are session messages in WhatsApp.
The idea is to give the customer control over to chat with you any more thats that. Broadcast messages Broadcast messages must follow the template guidelines and need to be approved by WhatsApp before sending to protect recipients from spam. The good news is unlike WhatsApp Business via the API you can broadcast to as many contacts as you want and they dont have to have your number saved to receive the message. A real gamechanger is the interactive messages though. You can send messages with quick reply buttons attached. Recipients just tap on the answer they choose and it gets sent back to the conversation for you.